Muyyo - Privacy Policy

Effective Date: October 2025

Welcome to Muyyo, an innovative community-based B2B2C e-commerce platform connecting manufacturers, retailers, promoters, and consumers. We value your trust and are committed to protecting your personal data in accordance with international privacy laws.

This Privacy Policy explains how Muyyo.in (“Muyyo,” “we,” “our,” or “us”) collects, uses, shares, and safeguards your information when you use our website, mobile app, or related services (collectively, “Platform”).

1. Information We Collect

We collect the following categories of data:

a. Personal Information

• Name, phone number, email address, and government-issued identification (for KYC verification).
• Residential or business address, date of birth, and contact preferences.

b. Business Information

• Company name, trade license, registration number, tax/GST/VAT details, and banking information (for payout purposes).

c. Transaction & Platform Activity

• Orders, payments, commissions, returns, and related records.
• Interaction logs between manufacturers, retailers, promoters, and consumers.

d. Technical Information

• Device type, IP address, browser version, operating system, and app usage analytics.

e. Community Promotion Data

• Referral codes, product shares, influencer activity, and promotional statistics.

  2. Purpose of Data Use

We process your personal and business information to:

• Facilitate smooth transactions between platform participants.
• Verify accounts and ensure compliance with business regulations.
• Manage orders, deliveries, commissions, and promotional rewards.
• Provide customer and partner support.
• Improve platform features, performance, and marketing insights.
• Notify users of updates, offers, and security alerts.
• Fulfil legal or regulatory obligations under Indian, UAE, and Saudi laws.

We process your data only with your explicit consent or under legitimate business interest, as permitted by law.

3. Data Sharing and Disclosure

Muyyo does not sell or rent user information. We may share limited data with:

• Service Providers: IT support, logistics, payment gateways, and analytics partners.
• Business Partners: For product delivery, promotions, and after-sales services.
• Legal Authorities: When required to comply with court orders, tax laws, or fraud investigations.
• Cross-Border Transfers: Data may be transferred securely to servers in or outside India, the UAE, or Saudi Arabia, following contractual safeguards and encryption.

All partners and service providers are bound by confidentiality and data protection agreements consistent with GDPR and regional laws.

4. Data Security

We use industry-standard encryption (SSL/TLS) and secure cloud infrastructure to protect your information from unauthorized access, loss, or misuse. Access to personal data is restricted to authorized personnel only.

Despite our best efforts, no online system can guarantee absolute security. We encourage users to protect their login credentials and promptly report any suspicious activity to support@muyyo.in.

5. Data Retention

Your information will be retained only as long as necessary to fulfill the purposes outlined above or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.

6. Your Rights

Under GDPR, India’s DPDP Act, UAE PDPL, and Saudi PDPL, you have the following rights:

• Access: Request a copy of the data we hold about you.
• Correction: Update or amend inaccurate information.
• Deletion: Request deletion of your data, subject to legal obligations.
• Consent Withdrawal: Withdraw consent for processing or marketing.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to certain types of data processing or profiling.

You can exercise these rights by contacting support@muyyo.in.

7. Cookies and Tracking Technologies

Muyyo uses cookies, web beacons, and analytics tools to improve user experience and platform performance. You can manage cookie preferences via your browser settings.
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8. Data Transfers

If your data is transferred outside your country (e.g., between India, the UAE, and Saudi Arabia), Muyyo ensures:

• Transfers are made only to jurisdictions with adequate data protection standards, or
• Appropriate safeguards (such as contractual clauses or encryption) are in place.

9. Children’s Data

Muyyo’s services are intended for individuals 18 years and above. We do not knowingly collect or process personal data from minors.

10. Policy Updates

Muyyo reserves the right to update this Privacy Policy periodically. All changes will be published on this page with a revised “Effective Date.” Continued use of our services implies acceptance of the updated policy.

11. Contact Us

For any questions, concerns, or data-related requests, please contact:

Security@muyyo.in
www.muyyo.in
Muyyo.in